Service & Support

Our service department covers the South West of England, from Bath, Somerset to Penzance, Cornwall.

We aim to be on site within 24 hours Monday to Friday and aim to solve the problem as quickly as possible so your business can run as usual. We also offer FREE help for minor problems over the phone.

If your touch screen terminal is in need of a complete re-program we can provide a FREE quotation to re-program the machine to your requirements.

Support Packages

At BCG, we not only provide high quality EPoS systems, but also provide long-term support and maintenance.

All new equipment comes with a fully comprehensive guarantee covering parts, labour and call out.

At the end of the guarantee period you will receive a maintenance contract to extend your cover however, taking this out is purely optional.

With one our comprehensive maintenance contracts, we offer you additional security, which gives you the piece of mind that your business will always be operational.


Our range of support packages to suit your needs.

Hardware & Software

Priority over non support contract customers

Parts due to wear and tear
(Excludes till rolls & ribbons)

Re-programming of EPOS software
due to equipment malfunction

Labour

Call-outs (Monday to Friday 9am – 5pm)
Surcharges will apply for out of hours
See Call-Outs section below

Out of hours telephone support
Emergency only

Hardware Only

Priority over non support contract customers

Parts due to wear and tear
(Excludes till rolls & ribbons)

Re-programming of EPOS software
due to equipment malfunction

Labour

Call-outs (Monday to Friday 9am – 5pm)
Surcharges will apply for out of hours
See Call-Outs section below

Out of hours telephone support
Emergency only

Software Only

Priority over non support contract customers

Programming

Labour

Call-outs (Monday to Friday 9am – 5pm)
Surcharges will apply for out of hours
See Call-Outs section below

Out of hours telephone support
Emergency only

Call-Outs

Should you need a call-out the following charges apply.

With Support ContractWithout Support Contract
Monday to Friday 9am – 5pmIncluded£50 + VAT
Out of hours Monday to Friday£65 + VAT *£75 + VAT * (includes 1/2 hour labour)
Saturday£75 + VAT *£85 + VAT * (includes 1/2 hour labour)
Sunday£85 + VAT *£95 + VAT * (includes 1/2 hour labour)

* Emergency calls only and subject to engineer availability.  Priority is always given to support contract customers. Call out fees are payable in advance.

No service available on Christmas Day and Easter Sunday

For further details on how we can help you, please don’t hesitate to get in touch to discuss your requirements.

0800 181694